Privacy Policy
PERSONAL DATA POLICY
INTRODUCTION
Tecnifibre ("We") takes the privacy of visitors to its online shop www.Tecnifibre.com (the "Website"), and more broadly, the privacy of individuals who provide their Personal Data (as defined below) when interacting with its brand ("You"), particularly on social media or the internet. This privacy policy forms an integral part of the General Terms and Conditions of Sale. It applies whenever you provide your Personal Data to Tecnifibre and to all processing that Tecnifibre may carry out on this Personal Data. You therefore explicitly agree to the use of your Personal Data in accordance with this privacy policy when you place an order on the Website, create your customer account or participate in a competition; or when you contact our customer service department or agree to receive commercial communications from us, and more generally when you browse and/or connect to our Website, or interact with Tecnifibre in any way, including on social media. We reserve the right to modify our privacy policy at any time, in accordance with applicable data protection laws. In the event of any changes, you will be notified by any appropriate means.
Who is the data controller and what are our commitments?
Tecnifibre S.A.S., whose registered office is located at Route Départementale 307, 78810 Feucherolles, France, is responsible for processing your Personal Data ("Tecnifibre" or "We"). We undertake to process your Personal Data securely and in compliance with the regulations applicable in France and the European Union in the field of personal data protection ("Applicable Regulations"), including in particular: - the French Data Protection Act No. 78-17 of 6 January 1978, as amended, and any updates thereto; - Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of Personal Data (the "GDPR") and any other subsequent text, including its implementing texts; - texts adopted within the European Union and local laws applicable to Personal Data, where applicable; - texts and decisions issued by supervisory authorities, in particular the French Data Protection Authority (CNIL). In order to ensure compliance with the Applicable Regulations and the provisions of this privacy policy, we have appointed a Data Protection Officer. This officer can be contacted for any questions relating to your Personal Data by using the Contact Form and selecting "Personal Data" as the reason for contact.
What personal data do we collect?
The term "Personal Data" refers to any information about you that makes you directly or indirectly personally identifiable. We therefore collect:
- your title, surname and first name,
- your postal address and telephone number,
- your email address,
- credit card numbers collected when you place an order and processed by our banking service providers responsible for managing payments,
- username and password,
- date of birth,
- correspondence by email, chat or social media, and/or telephone exchanges with customer service, as well as any other data enabling the monitoring of the commercial relationship,
- cookies and other trackers, including the data mentioned in the section WHAT IS OUR COOKIE (TRACKER) MANAGEMENT POLICY? IP address and other information that allows you to be identified and that you make available to us at any time;
- any other information that allows you to be identified and that you make available to us at any time (via social media, our chat service, etc.).
If you log in to our Website using Facebook or Google authentication, Facebook or Google will send us your personal information, depending on the choices you have made via Facebook or Google, to the email address you have provided on Facebook or Google.
When do we collect your personal data?
We may collect your Personal Data when you:
- visit the Website;
- log in or create a customer account on the Website;
- place an order on the Website;
- return your order;
- subscribe to the Newsletter;
- participate in a competition organised by us or one of our partners;
- send a complaint, ask a question or send us your comments;
- provide us with your Personal Data on the Website or in any other way;
- interact with us via our official social media accounts.
We also use cookies and other trackers. For more information, please see the section WHAT IS OUR COOKIE (TRACKER) MANAGEMENT POLICY?
Why do we collect your personal data?
Based on the contract between us, a legal obligation, our legitimate interest, or after obtaining your consent, we process your Personal Data for the following purposes:
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Purposes of processing |
Basis for processing |
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Execution of orders placed on the Website |
Execution of the contract between a Customer and Tecnifibre |
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Management of customer relations (telephone, emails, chat), account creation, order tracking, product returns and refunds |
|
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Management of customer complaints or questions relating to products (warranty) |
|
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Management of payment transactions and issuance of invoices |
Execution of the contract between a Customer and Tecnifibre |
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Combating fraud |
Tecnifibre's legitimate interest |
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Management of delivery operations |
Execution of the contract between a Customer and Tecnifibre |
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Management of complaints or questions relating to products or our brand |
Tecnifibre's legitimate interest |
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Management and improvement of customer accounts, in particular by offering new features or services |
Tecnifibre's legitimate interest in improving its service |
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Management of customer satisfaction through customer reviews of products and customer service performance |
Tecnifibre's legitimate interest in improving products and service |
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Recording of exchanges between customer service and the customer by telephone or chat, for the purpose of improving service |
Tecnifibre's legitimate interest in improving service quality |
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Statistical, analytical, selection and customer segmentation operations to improve customer knowledge |
Tecnifibre's legitimate interest in getting to know its customers better, in particular to tailor its offers to customers |
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Website development and improvement |
Tecnifibre's legitimate interest in improving its service |
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Management of requests related to the exercise of your rights |
Legal obligation |
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Sending targeted commercial offers concerning existing or new products and services by electronic means (by email, mobile notifications or on the Website, on social networks, on other websites) or by telephone (calls & text messages) |
Customer consent |
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Sending commercial offers concerning products and services by post |
Customer consent |
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Measuring Website traffic (mobile and desktop) |
Legitimate interest |
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Provision of social media sharing tools |
Customer consent |
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Analysis of customer behaviour on the Website and their responses to marketing campaigns in order to improve and personalise products and services, and to offer them in the form of commercial communications and/or advertising |
Customer consent |
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Personalisation of the browsing experience on the Website and of the advertisements offered, on our behalf or on behalf of our partners, on our Website or third-party media, according to the customer's affinities. |
Customer consent |
Newsletters
You can subscribe to the Newsletter directly on the Website, in the section dedicated to newsletter subscription, or when placing your order, and thus choose to be informed at regular intervals of the offers available on the Website. You can unsubscribe at any time by clicking on the link provided for this purpose at the bottom of each newsletter or by using the Contact Form.
Who do we share your personal data with?
We may share all or part of your Personal Data with the following entities:
1. the various companies of the Tecnifibre Group, as well as our retailers and distributors, who may use your Personal Data solely to send you information and commercial offers concerning existing or new Tecnifibre products, subject to obtaining your consent;
2. certain service providers who, on our behalf and in accordance with our instructions, process your personal data in order to help us provide the following services:
- Fulfilling your order, including preparing and delivering your products;
- Secure processing of your payment,
- Combating fraud and recovering unpaid debts, where applicable,
- Sending commercial prospecting emails and mobile notifications,
- Storage of all your Personal Data,
- Customisation of our Website according to your preferences,
- Management of chat, telephone calls and any recordings thereof
- Management of postal mailings,
- Carrying out technical maintenance and development operations on the Website and Tecnifibre's information systems,
- Collection of customer reviews,
- Analysing your use of the Website in order to improve its quality and efficiency.
Please note that the entities to which we transmit your Personal Data are bound by contract to maintain confidentiality and comply with the Applicable Regulations concerning the protection of your Personal Data.
Where do we transfer your personal data?
Your Personal Data is stored in Europe (namely the EEA, the United Kingdom and/or Switzerland), where the Website's servers are hosted.
Some of the service providers or subcontractors to whom we transfer your Personal Data, as indicated in the section TO WHOM DO WE TRANSFER YOUR PERSONAL DATA?, are established outside the EEA, and sometimes in countries not recognised by the European Commission as having an adequate level of protection.
In this case, in accordance with the Applicable Regulations, we undertake to:
· enter into a cross-border data transfer agreement with these companies, in accordance with the European Commission's standard contractual clauses, or –
· collaborate with companies that have Binding Corporate Rules (BCR) allowing cross-border transfers.
You can obtain further details on this subject and, where applicable, obtain a copy of the cross-border flow agreements concluded with our partners by sending your request via the Contact Form.
How do we ensure the security of your data?
We have implemented internal procedures to ensure the security of your Personal Data when it is used, transferred or stored. We also maintain the procedures in place to ensure their compliance with the Applicable Regulations. These security procedures include, in particular:
· the commitment on the part of our service providers and subcontractors, when we use their services, in particular to make the Website and its content available to you, or to fulfil your orders (including orders placed by telephone), to comply with their contractual obligations in order to ensure adequate protection of the Personal Data to which they have access;
· limiting access to your Personal Data to employees who are subject to a confidentiality obligation and whose access to your Personal Data is necessary to provide you with products and services and/or justified in the context of their duties;
· the implementation of precautionary measures to protect your Personal Data against destruction, loss or alteration, and to prevent unauthorised access to your Personal Data;
· the storage of your Personal Data on servers offering all security guarantees. The data is kept in accordance with the Applicable Regulations within the time limits mentioned in the section HOW LONG IS YOUR PERSONAL DATA KEPT? The periods mentioned do not exceed the time necessary to achieve the purposes set out in the section WHY DO WE COLLECT YOUR PERSONAL DATA?
What are your rights and how can you exercise them?
A. In accordance with the Applicable Regulations, you have the right to exercise the following rights:
· The right to access your data,
· The right to rectify and erase your data (right to be forgotten),
· The right to restrict the processing of your data,
· The right to data portability,
· The right to object to the processing of your data,
· The right to define guidelines regarding the fate of your data after your death.
To exercise these rights, you can contact us using one of the following means of communication:
· via the Form, selecting "Personal Data" as the reason for contact, -
· by post, accompanied by a copy of your identity document, addressed to Customer Service at the following address: Tecnifibre S.A.S, Route Départementale 307, 78810, Feucherolles, France.
You also have the right to lodge a complaint with a competent supervisory authority (CNIL).
B. In accordance with Articles L.223-1 et seq. of the French Consumer Code, you may at any time register on the cold calling opposition list: -
· online at www.bloctel.gouv.fr or –
· by post, writing to: Société Opposetel, Service Bloctel, 6 rue Nicolas Siret 10000 Troyes.
This registration is free and valid for three years.
What is our cookie (tracker) management policy?
When you visit the Website, we may place small pieces of information known as "cookies" on your computer, which will be stored by your browser on your hard drive. These cookies enable us to:
· Ensure the proper functioning of our Website and improve your shopping experience,
· Analyse our traffic and optimise the performance of our website,
· Offer personalised content tailored to your interests,
· Offer targeted advertising on our Website and elsewhere, including on social media, as well as advertising based on your location, and
· Ensure connection to our Website through social networks or other third-party sites.
· Offer to remember you and your login details to make it easier for you to log in next time.
What cookies do we use?
We use the following cookies:
- Technical cookies related to the functionality of the Website (mandatory)
These cookies are essential for the proper functioning of our Website and cannot be configured. These cookies allow you to browse the Website, use its features and save your preferences such as the language used, access to your account, products added to your shopping basket, etc., and to secure our Website against potential fraud through predictive analytics. If our systems suspect fraud, preventing you from placing an order on the Website, you will be notified immediately and will then have the option of contacting customer service to have your payment reviewed.
- Website analysis cookies
These cookies, known as performance cookies, enable us to measure Website traffic (number of visits, pages viewed, traffic sources, etc.), analyse your browsing on the Website, and your reactions to the products we offer, in order to optimise performance. They collect information about visitors' browsing behaviour on the Website to help us improve the site's usability and functionality. By accepting these cookies, you are helping to improve our Website.
- Cookies relating to your preferences (Experience and relationship)
When you browse or make purchases online, the Website remembers your preferences. This simplifies, facilitates and personalises your browsing experience in order to best meet your preferences and expectations. These cookies enable us to offer you recommendations for relevant products, services or content on the website, in emails sent to you or in-store, in line with your expectations and preferences. They can also be used to test and improve the website's usability. Without these cookies, your use of the website may be slowed down and the relevance of recommendations may be limited.
- Geolocation cookies
These cookies allow you to benefit from certain features of our services offered on the website. In addition, some of our service providers may use these cookies to send you advertisements based on your location (e.g. offering a delivery service tailored to your geographical location, etc.).
- Targeting or advertising cookies (marketing & social networks):
These cookies are used to display advertisements that are of interest to you on our website and elsewhere, including on social networks. To do this, we may need to send your email address in encrypted form to our social network partners. In addition, these cookies limit the number of times you see an advertisement and help us measure the effectiveness of our advertising campaigns. They collect certain information in order to better target advertisements based on your interests. If you disable these cookies, advertisements (including ours) will continue to be displayed when you browse, but they will not take your interests into account and will therefore be less relevant.
- Social media cookies:
These cookies are used to allow you to log in to our Website through social networks such as Facebook, Google, and other third-party sites.
How to accept or refuse cookies?
The storage of cookies on your device depends on your choices, except for functional and security cookies, which are necessary for the proper functioning of our Website. Cookies are stored for a period of 13 months, according to your preferences.
You can freely express and modify your preferences by clicking on "Privacy Settings" at the bottom of the Website. You can also disable cookies independently by adjusting your browser settings, but please note that by disabling cookies, you may not be able to use all the features of the Website.
How long are your personal data kept?
For the processing of personal data relating to the management of e-commerce customers and prospects, including in particular customer relationship management, marketing campaign management, defective product management and parcel tracking, we will apply the following retention periods:
- Personal Data relating to customers: duration of the contractual relationship plus the statutory limitation periods, i.e. 5 years
- Data relating to non-customer prospects: 3 years from the last active contact with our brand
- Historical purchase and browsing cookies: 13 months
- Credit card number and expiry date: 13 months from the date of debit or 15 months in the case of deferred debit cards
- Credit card security code: for the duration of the transaction
- Cookie used to identify the customer during the next session: 6 months.
The deletion of your personal data from our active database will be followed by an intermediate archiving period for certain personal data in order to comply with our legal, accounting and tax obligations, and also to be able to manage any complaints and warranty claims you may have, within the applicable limitation periods.
In the event that your personal data is subsequently archived, it will be automatically and irreversibly anonymised.
Links to other websites
We may provide links to other websites from our Website. However, we are not responsible for the content or information collection policies of these websites. If you visit third-party websites, we recommend that you check their privacy policies before providing them with your personal data. We cannot be held responsible in this regard.
How to contact us
If you have any questions about our privacy policy or how we process your Personal Data, please contact us:
- via the Form, selecting "Personal Data" as the reason for contact
- by post, accompanied by a copy of your ID, addressed to Customer Service, at the following address: Tecnifibre S.A.S, Route Départementale 307, 78810, Feucherolles, France.
