General Conditions of Sale
1. Scope and definitions
1.1 These General Terms and Conditions of Sale (the "GTC") apply as soon as you access the Tecnifibre Online Shop www.tecnifibre.com (the "Website") or place orders to purchase one or more products presented on the Website.
1.2 Any reference to "we" or "our" in these GTC refers to the company Tecnifibre (S.A.S with capital of €447,888, registered with the Versailles Trade and Companies Register under number 315 765 651, whose registered office is located at Route Départementale 307, 78810 Feucherolles, France) and any reference to "you" or "your" refers to you, as a user of the Website.
1.3 Please read these Terms and Conditions carefully before using the Website and placing your order. By accessing any part of the Website or ordering products on the Website, you agree to be bound by these Terms and Conditions. We recommend that you keep a copy of these Terms and Conditions for future reference. Click here to print or download a copy of these Terms and Conditions. In addition, the version of the Terms and Conditions applicable to your order will be sent to you in your order confirmation email.
2. Our contract
2.1 All products offered for sale on the Website are subject to availability.
2.2 Once finalised, your order constitutes acceptance of our offer, which means that you confirm that you wish to purchase our products as described on the Website, that you accept the price offered and that you acknowledge that placing this order implies an obligation to pay on your part. Consequently, when you confirm your order, you agree to be bound to our company by a sales contract, subject to the availability of the products and the validation of your payment under the conditions set out in Article 6 below.
2.3 We remind you that this Website is intended exclusively for consumers. Purchases made through the Website are intended for your personal use, including personal gifts, and may not be resold, used in a commercial context, or used to make a commercial profit. We reserve the right to refuse orders for multiple quantities of the same item from a single customer or for delivery to a single postal address.
3. Order process
You can select items from our product range and add them to your "Basket" by clicking on the "Quick Buy" or "Add to Basket" button.
3.1 By clicking on the basket icon, you initiate the purchase process for the products in your Basket. A window listing the products you wish to purchase will open. This window shows the reference, size, colour, price and quantity of the items you are about to purchase. By clicking on "Order", you confirm the contents of your basket and proceed to the final order confirmation page.
3.2 On the order confirmation page, you will be asked to provide us with your personal details and to select your delivery and payment methods.
By clicking on "Pay now", you finalise your order for the products in your basket.
Before finalising an order, you can view and modify the details of your order at any time by clicking on the Basket icon.
4. Order confirmation
Placing your order online constitutes a sales contract between you and us, subject to the availability of the products ordered and the validity of the payment method you use.
You will automatically receive an email confirming receipt and details of your order (the "Confirmation Email"). We recommend that you keep the Confirmation Email. The Confirmation Email does not constitute confirmation of product availability; it is simply an automatic acknowledgement of receipt confirming that we have received your order.
Once your order has been prepared and is ready to be shipped from our logistics site, you will receive a delivery confirmation email. This confirms the list of items in your parcel.
If none of the products ordered are available, your order will be cancelled and the payment method used will be credited with the full amount of your order. If only some of the products are available, they will be sent to you in accordance with these GTC, and you will only pay for the products delivered.
It is your responsibility to keep copies of the documents relating to your order (the Confirmation Email, the Delivery Email, these GTC, and any other useful documents).
5. Creating a personal account
5.1 To facilitate your product orders when using the Website, we offer you the option of creating a personal account. If you take advantage of this option, all personal data you provide during the registration process will be stored in our customer database and will therefore not need to be entered each time you place a new order. It will appear automatically on the order.
5.2 To register, you will need to complete the online registration form by providing us with the following information: your first name, surname, address, email address and delivery address. Once you have clicked on the "Register" button, this information will be stored in our customer database. We will use the data in accordance with our Privacy Policy, which you can view here. Please ensure that the information you provide is accurate and complete, and notify us of any changes.
After registering a personal account, you will automatically receive an email confirming that your account has been created. Your email address will serve as your account ID. During the registration process, you will be asked to create your own password. You will be able to change your password each time you log in to your account. You must keep your username and password confidential at all times and not disclose them to third parties. You must comply with all our security instructions and recommendations. You must also notify us immediately if you learn or suspect that your account is being used without authorisation, or if your account is made accessible to a third party. Without prejudice to our other rights and remedies, we shall be entitled, subject to prior notification by email, to suspend your access to the Website without liability to you if, in our opinion, such action is necessary to prevent breaches of the security of our Website. You will be held responsible for any misuse of your username and password, except in the event of their loss or theft, provided that you have notified us immediately at the address given in Article 19 below.
6. Delivery of products
6.1 We only deliver our products to mainland France and Corsica, the Netherlands, Luxembourg, Belgium, Germany, Austria, Spain and Portugal. Delivery is made to your home at the address you provided when placing your order or to a parcel collection point. The choice of parcel collection point is made after the order has been confirmed and paid for.
6.2 Estimated delivery times are: THREE (3) to FIVE (5) working days (excluding Saturdays, Sundays and public holidays in France) from the date of dispatch of the Delivery Email for standard delivery.
The delivery time may be slightly longer when products must be delivered to areas that are difficult to access. We will make every effort to deliver the products ordered within the time frame indicated in the Delivery Email.
For deliveries to a delivery point, you will receive an email or text message as soon as your parcel arrives at your chosen delivery point. From the day of delivery, you will have fifteen days to collect your parcel
(15) upon presentation of proof of identity. After this period, unclaimed parcels will be returned to us.
6.3 Although we make every effort to deliver your products within the timeframes specified above, delivery dates are estimates only, are not guaranteed, and cannot be invoked against us. However, the maximum delivery time of thirty (30) days from the date of receipt of the Delivery Email is guaranteed.
6.4 In the event that we are unable to meet the initial delivery deadline specified in the Delivery Email, we will notify you as soon as possible, indicating a new estimated delivery date, without incurring any liability to you. However, you may cancel your order if the total delivery time exceeds thirty (30) days. To cancel your order, you must send us an email via the contact form at https://www.tecnifibre.com/pages/contact . We will then refund the payment method used to place the order within fourteen (14) days of receiving the email notifying us of the cancellation.
After this fourteen (14) day period, the order amount will be increased by:
- 10%, if the refund is made between the 15th and 30th day following the cancellation request;
- 20% if the refund takes place between the 31st and 60th day following the cancellation request;
- 50% if the refund takes place after the 61st day.
6.5 If you have not received your order within the specified time frame, please first check with your local post office to see if they have your parcel. If they confirm that they do not have your products, please contact us and we will do our best to assist you. All delivery times are subject to delays due to seasonal or peak periods, weather conditions or unforeseen circumstances, but we will do our utmost to deliver your order within the specified time frame. During these exceptional periods of peak activity (e.g. sales, Christmas) or particularly adverse weather conditions, we would be grateful if you could allow us an extra day before contacting us.
Please note that the carrier will require a signature upon delivery and will not hand over the products without a signature.
6.6 If you order a large number of products, we may be required to deliver your products in several instalments. If more than one delivery is necessary, you will be notified in advance.
6.7 We draw your attention to the need to check the general condition of your parcel upon receipt. You will be responsible for the parcel and its contents once it has been delivered to you. In the event of a problem (empty parcel, missing items, damaged contents), you must indicate your reservations precisely on the delivery note and contact our Customer Service department to report the problem and the reason for refusal. Please note that in the event of a missing item without a reservation being made, Tecnifibre cannot be held responsible and we cannot guarantee a refund.
6.8 Your order will be sent to the delivery address you provided when placing your order. We cannot be held responsible if this delivery address is incorrect or incomplete.
7. Prices and shipping costs
7.1 All prices listed on the Website include value added tax at the legal rate in effect on the date of billing.
The prices listed on the Website are in euros and do not include shipping costs. Despite our best efforts, there may be rare instances where products listed on the Website have an incorrect price. If the correct price of a product is lower than the price listed, we will charge you the lower price and send you the product. If the correct price of a product is higher than the price listed, we will charge you the listed price, unless it is derisory and clearly erroneous, in which case we will contact you for your instructions, or we will cancel your order and inform you of such cancellation.
Our shipping charges are as follows:
· Standard delivery: £6.99
· Pick-up point delivery: £4.99
· Standard Delivery in Europe (excluding France): €6.99
7.2 We reserve the right to add additional charges for deliveries to certain areas that are difficult to access. If additional charges apply to your order, you will be notified during the "Proceed to payment" stage, before placing your order.
8. Payment and non-payment
8.1 You can pay for your order using the following payment methods:
• Credit cards: Visa, Mastercard, American Express, Debit cards
• Shop Pay account
• PayPal Wallet
• Apple Pay on your mobile
8.2 Full payment of the price, including shipping costs and any additional costs for services you have ordered, will be debited from the payment method you selected when placing your order. We will only deliver the products to you once your payment has been received. You will receive an email confirming payment for your order.
8.3 You confirm that the credit card used is yours. All credit card holders are subject to validation checks and authorisation by the card issuer. If your card issuer refuses to authorise payment, we shall be entitled to refuse to proceed with the delivery of your order and shall not be liable for any delay or non-delivery. We will send you an email to inform you of the refusal.
8.4 Your bank details will be processed securely in accordance with our Privacy Policy, which you can view by clicking here.
8.5 The details of the credit card used to pay for your order may be stored securely. The security code on the back of the card is always required in order to use the card for a subsequent purchase, and you retain the option to delete the stored credit card from the list provided during the payment stage.
9. Invoicing
Our product offers and prices are valid as long as they are visible on the Website, except for special offers whose validity period is specified on the Website (e.g. sales periods). You are invited to check the availability of items sold on each product's information page.
10. Right of withdrawal
10.1 You may only return products that were purchased directly from the Website. If you purchase your Tecnifibre products from a retail store, another website or any other point of sale, the products must be returned to the store or website where they were purchased. We reserve the right to refuse the return of goods that have not been returned in accordance with the provisions of this Article 10 and may ask you to pay the transport costs for returning each item to the specified delivery address.
10.2 If, for any reason, you are not satisfied with our products or wish to cancel your order, you may exercise your right of withdrawal no later than fourteen (14) days after receipt of your order, and you will be refunded in accordance with the provisions of this article, provided that:
· the products are returned in packaging suitable for transport to the address mentioned on the Return Form, which can be accessed by clicking on this address or in the appendix to these General Terms and Conditions of Sale;
· the products are in their original condition with the label attached to the product, without having been used, damaged, stained, washed, modified or worn (except for trying them on), accompanied by the original packaging and all accessories relating to the products, such as packaging or instructions for use, as well as the original invoice. If the fourteen (14) day withdrawal period expires on a Saturday, Sunday or public holiday, this period is extended to the next working day.
When the order is placed on the website www.tecnifibre.com, requests for withdrawal, regardless of the delivery method, must all be sent to us via using the form accessible by clicking on this link or attached to these General Terms and Conditions of Sale, or by any other means of your choice explicitly expressing your wish to withdraw.
10.4 In accordance with the provisions of Article L 221-24 of the French Consumer Code, we will refund the price of the products in your order as well as any standard delivery costs (even if you opted for express delivery), by crediting the payment method used for your initial order. We will make this refund as soon as possible and no later than fourteen (14) days after receipt of the goods you have returned to us.
10.5 If the refund is not made within this period, the sums we owe you will bear interest under the following conditions:
· 10 days after the expiry of the deadline: legal interest rate;
· 10-20 days late: interest rate of 5%;
· 20-30 days late: interest rate of 10%;
· 30-60 days late: interest rate of 20%;
· 60-90 days late: interest rate of 50%;
· Over 90 days: 5 additional points per new month of delay.
10.6 You may not exercise your right of withdrawal for products that do not comply with the requirements of Article 10.2, particularly with regard to hygiene.
10.7 We ask that you take care of the products while they are in your possession and return them to us at the address indicated herein (depending on the delivery or collection method selected), without undue delay and no later than fourteen (14) days after exercising your right of withdrawal. Return costs are the responsibility of the customer. Please note that if you do not take care of the products, or if you do not return them to us in accordance with the conditions set out in this article, you will not be able to claim a refund for the products.
11. Guarantees
11.1 You benefit from the warranties listed in this Article 11 only to the extent that the products were purchased directly on the Website.
You benefit from the following legal guarantees:
11.2 The legal warranty of conformity (Articles L.217-4 et seq. of the Consumer Code).
If your products are non-compliant (for example, if they do not match the description given on the website or your order), you have two years from the date of delivery to contact our Customer Service Department by email using the contact form at https://www.tecnifibre.com/pages/contact /,, and return the non-compliant products to us. We will then send you replacement products, when available. If we are unable to replace the non-compliant products within thirty (30) days, you may:
- request a full refund for the non-compliant products; or
- keep the non-compliant products and request a reduction in price, which will be determined on a case-by-case basis.
You are exempt from providing proof of the existence of the lack of conformity of the product during the six (6) months following delivery of the goods. This legal guarantee of conformity applies regardless of any commercial guarantee that may have been taken out and regardless of the nature of the product.
11.2 The legal warranty against hidden defects (Articles 1641 et seq. of the Civil Code). If you can prove that a product has a hidden defect, we are legally obliged to remedy all the consequences of such a hidden defect (Articles 1641 et seq. of the Civil Code). You may then choose between cancellation of the sale or a price reduction (in accordance with Article 1644 of the Civil Code).
In the event of replacement or refund, we will cover the cost of returning the products.
12. Your personal information
12.1 By providing information on the Website, you warrant that you are using your true identity and that all information provided is true, accurate, up-to-date and complete at the time you provide it to us.
12.2 If you find that any of the information you have provided is incorrect or no longer valid, you must amend it. Otherwise, we cannot be held responsible for any consequences that may arise.
12.3 The personal information you provide to us when using the Website will be recorded and used solely in accordance with our Privacy Policy, which can be viewed by clicking here.
12.4 By placing an order, you agree and understand that we will be entitled to store and process your personal data. We fully respect the privacy of individuals who visit and use this Website or contact us by any means.
13. Liability
13.1 We shall not be liable for any loss or damage you may suffer if such loss or damage results from force majeure, if it is attributable to the unforeseeable and insurmountable actions of a third party, or if it is attributable to you.
13.2 In the event of a breach of these T&Cs on your part, we will send you a formal notice to remedy the situation. If this formal notice remains without effect after a period of fifteen (15) days, we may, as of right, deny you access to the Website, delete your account, or refuse your future orders.
14. Availability and use of the Website
14.1 The Website is made available to you "as is". In particular, we do not guarantee that the Website will be available 24 hours a day without interruption and in a fully operational manner. For example, access to the Website may be interrupted without notice in the event of technical problems or for maintenance reasons.
14.2 It is your responsibility to protect your computer. We shall not be liable for any damage to your computer or loss of data that may result from using the Website.
15. Comments and complaints
15.1 We invite you to comment on our service so that we can continuously improve it. Our goal is to resolve issues quickly and fairly. Please send any comments, questions, or complaints by email to our Customer Service Department via the "Help and Contact" section of the Online Store (https://www.Tecnifibre.com/pages/contact). You can also call us on 01 30 54 97 24. If you wish to make a complaint, please state this clearly. Our goal is to respond to your complaint within seven (7) working days, either by providing a solution or by informing you of how your complaint will be handled.
15.2 In accordance with the provisions of the Consumer Code concerning the amicable settlement of disputes, Tecnifibre is a member of the CM2C mediation service, whose contact details are as follows: 49 rue de Ponthieu 75008 PARIS - Telephone: 01 89 47 00 14, Contact email:cm2c@cm2c.net After consumers have unsuccessfully attempted to resolve the issue in writing with Tecnifibre, CM2C can be contacted for any consumer dispute that has not been resolved. To find out how to contact the mediator, click on this link: https://www.cm2c.net/
16. Intellectual property rights
16.1 Your use of the Website does not confer any intellectual property rights on the Website or its content. In particular, you have no rights to our copyrighted creations, designs and models, or our trademarks, nor to those belonging to third parties.
16.2 We make the Website available to you solely for personal, non-commercial use. The content of the Website may not be used for any other purpose without our express written authorisation.
17. Modification of the service or modification of the GTC
We reserve the right to make changes to our Website and these Terms and Conditions at any time. Your use of the Website and your orders will be subject to the T&Cs in force at the time of your use of the Website or your order for products, unless a change to these T&Cs is required by law or by a government authority (in which case the change will also apply to any orders you have already placed).
18. Non-waiver
The failure of either party to act under these Terms and Conditions shall not constitute a waiver of the right to act, unless expressly waived in writing.
19. Final provisions
19.1 These GTC are governed by French law.
19.2 If any provision of these GTC is found to be invalid, void or unenforceable for any reason, that provision shall be deemed severable from the rest of the GTC and shall not affect the validity and enforceability of the other provisions of the GTC.
19.3 TECNIFIBRE is a registered trademark belonging to Tecnifibre S.A.S.
20. Legal information
20.1 The Website is published by Tecnifibre, a simplified joint stock company with capital of €447,888, having its registered office at Route Départementale 307, 78810 Feucherolles, France, registered with the Versailles Trade and Companies Register under number 315 765 65, telephone: +33(0)1 30 54 97 24.
You can write to our customer service department via the "Help and Contact" section of the Online Store (https://www.Tecnifibre.com/pages/contact).
APPENDIX 1: Model withdrawal form
(Complete and return this form and the order number only if you wish to withdraw from the contract. We advise you to also specify your order number)
For the attention of Tecnifibre S.A.S, E-Commerce Customer Service, Route Départementale 307, 78810 Feucherolles, France
Email: contact@tecnifibre.com
I hereby notify you of my withdrawal from the contract for the sale of the following item(s): (identification of the product(s) for which the right of withdrawal is exercised)
Ordered on ……………..(date of order) and/or received on ……………..(date of delivery)
Name of the consumer customer:
Consumer Customer's address:
Signature of the consumer customer (only if this form is notified on paper)
Date:
For further information, please contact Customer Services at contact@tecnifibre.com
